Last Updated: January 22, 2025
Martlesham Pharmacy
Martlesham Pharmacy is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or pharmacy services.
Who We Are
Martlesham Pharmacy
Martlesham, Ipswich, Suffolk, IP5 3SL
Telephone: 01473 623332
We are an independent community pharmacy providing NHS and private pharmacy services.
For the purposes of UK data protection law, Martlesham Pharmacy is the data controller.
Information We Collect
We may collect and process the following information:
Name and contact details (such as email address and phone number)
Information submitted through website forms (contact, appointment requests, service enquiries)
Health-related information provided voluntarily for specific services (such as weight management eligibility checks)
Technical data such as IP address, browser type and device information when you visit our website
We only collect information that is necessary and relevant to the service you are requesting.
How We Use Your Information
We use your information to:
Respond to enquiries and contact requests
Manage appointment and service requests
Assess suitability for pharmacy-led services where appropriate
Provide safe, effective pharmacy care
Meet legal, regulatory and professional obligations
Improve our website and services
Health information is reviewed only by qualified pharmacy professionals where required.
Lawful Basis for Processing
We process your personal data under the following lawful bases:
Consent – where you have provided information voluntarily
Performance of a contract – to provide pharmacy services you request
Legal obligation – to meet NHS, GPhC and regulatory requirements
Legitimate interests – to operate and improve our services safely
Special category (health) data is processed in line with UK GDPR and healthcare regulations.
Sharing Your Information
We do not sell your personal data.
We may share information only when necessary with:
NHS services and systems (where applicable)
Healthcare professionals involved in your care
Service providers supporting our website or systems
Regulatory or legal authorities where required by law
All third parties are required to keep your information secure and confidential.
How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your information against loss, misuse, unauthorised access or disclosure.
Data is stored securely and only accessed by authorised personnel.
We retain personal data only for as long as necessary to fulfil its purpose or meet legal requirements.
Cookies and Website Analytics
Our website may use cookies to improve functionality and understand how visitors use our site.
Cookies do not identify you personally. You can manage or disable cookies through your browser settings at any time.
Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Restrict or object to certain processing
Withdraw consent at any time
To exercise your rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Martlesham Pharmacy
Martlesham, Ipswich, Suffolk
Telephone: 01473 623332
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our services. The latest version will always be available on our website.